Coronavirus Update
Here at Chlorella Europe we are always striving to promote good health and the health of our staff and customers is top of our priorities. As both a manufacturer and retailer of vitamin and mineral supplements we have put in new strict procedures to ensure production and delivery of our supplements continues during the Coronavirus outbreak.
When you order with us, rest assured that we have taken every possible precaution in delivering our supplements to you safely, for everyone involved, with daily health checks for all staff and Covid-19 extra hygiene and distancing rules implemented. DPD and Royal Mail, our delivery service suppliers, are also dedicated to your safety. You will no longer be required to sign for any deliveries and they will be delivering products while adhering to the distancing requirements suggested by the government.
UK and International Delivery
While our UK and International delivery in the most unaffected by restrictions, due to the changes in operations there are delay some packages.
We hope that all our customers remain safe during this time.
The Chlorella Europe Team
Returns & Refunds
100% Satisfaction Guaranteed! Our goals are excellence in customer service and your satisfaction. If for whatever reason you are not happy with your order, you can cancel your order within 7 days of receipt of the goods. Goods must be returned at your own expense and must be unopened, unused and in their original packaging. We recommend that you use a Recorded or Special Delivery service for the return of goods; please contact us before doing so.
We will refund any item returned within 7 days from receipt, excluding original postage costs, by reversing your payment through our payment processors. We cannot refund for any products that have either been opened or used.
See our Terms & Conditions for full details.
Storage Instructions
HOW DO YOU STORE CHLORELLA, SPIRULINA, ASTAXANTHIN, WHEATGRASS AND BARLEY GRASS?POUCHES
Our foil pouches for tablets and powder are made of PET/AL/PE laminate materials that comply with legislation for food contact. They offer an excellent barrier against moisture, vapour, gases and UV light and they keep the contents stable, fresh and dry. Once opened, use contents continuously until finished. These foil bags can be resealed – locate the easy-tear notches on the sides and tear; to re-seal, just press the two sides with the zip-lock seams together at the top. Keep pouches sealed at all times.
CONTAINERS
Our container tub for the powder and capsules is made from PTE plastic which also has ultraviolet inhibitors to prevent UV light from penetrating and damaging the contents. After each use, keep the container air tight so that no air gets to it. If you purchase tablets or powder in bulk, please ensure that you transfer the product in a sealing container, such a tupperware. Don’t use wet hands
when taking the tablets or capsules out of the tubs.
- Keep pouches and tubs stored in a cool, dry place away from humidity, strong smells and direct sunlight or light.
- Products do not need to be kept in a refrigerator.
- Stored properly, your nutritional supplements can likely retain stability for at least 2 years.
Enjoy your super green foods!
Shipping
Occasionally, some of the vacuum packs may loose their vacuum; this is due to small punctures during transportation or malhandling by the Post Office or courier. This does not affect the quality of the contents whatsoever, we suggest you use those pouches first.
UK orders from Chlorella Europe Goods to the UK are sent by Royal Mail First Class or Royal Mail Signed-For Service; it takes no more than 1-3 days to deliver; in most instances, goods arrive the next day.
Shipping to all destinations is FREE*. *Minimum Spend levels apply on countries outside the UK
PLEASE NOTE WE ARE NO LONGER ABLE TO SHIP TO USA AND CANADA.
Goods destined for the rest of the world may take a little longer, but on average it takes 7-10 business days.
In all instances, you will be notified by e-mail acknowledging your order and confirming shipping details. Please ensure that our e-mail address is added to your ‘safe list’ and not blocked by spam/junk filters. Goods are despatched in secure envelopes or cardboard boxes; wherever possible, we aim to use recycled materials.
How to Order
We have simplified the buying process and made it as easy and pleasurable as possible. Browse all of our products as a guest by selecting the appropriate product category from the shopping menu on the right. Prices can be displayed in Euro, British Pounds or US Dollars, depending on the shipping address – the prices that you see are the prices you pay with no hidden extras.
Credit Card Payments
Paying online by credit/debit card through PayPal or SagePay
Once you have selected the currency (based on your area of residence) and the product you wish to purchase, put the chosen product into the shopping basket; repeat the process for as many products as you wish.
Existing users can login using e-mail and password.
New users can then either shop as guests or create a new account for easier future purchases. As guests, you will be asked to fill in your name, e-mail and address.
Any discount coupon codes can be entered before getting redirected to PayPal’s or SagePay’s secure website for credit/debit card details and final payment.
Paying by cheque
You can also order by personal cheque drawn in a UK bank in Pound Sterling. Please make cheques payable to “Chlorella Europe” and post your order with your name and delivery instructions to:
Chlorella Europe, Unit 7, Hillsdown Farm, Twyford Lane, Wych Cross, East Sussex RH17 7DH
The goods will be shipped once funds have cleared – this normally takes around 5 business days. If you wish to use our order form (in PDF), download it here.
Direct payment through PayPal
If you have a PayPal account, you can transfer funds directly by making a payment to sales@chlorella-europe.com. Please ensure that you include order details and your name, shipping address and e-mail address.
When paying with PayPal your financial information is not shared with us and if you don’t receive your order or the goods are significantly not as described, then you are able to submit a dispute with PayPal. For further details on PayPal payments, please visit buying safely with PayPal.
Electronic Funds Transfer to Chlorella Europe
Direct payment by electronic funds transfer
We can accept payments by electronic funds transfer directly into our UK Bank Account in any currency. Please get in touch for details.
Phone orders
We can accept credit or debit card payments in 3 currencies over the phone. Just call us on 0044 1342 888094 during UK office hours for your order.
Trade Inquiries
FOR PRACTITIONERS, DISTRIBUTORS, DEALERS, AGENTS, MARKETERS AND TRADE CUSTOMERS
We have been supplying a number of distributors, health practitioners, resellers and trade customers in the UK and EU with our green superfood supplements since 2003. Our philosophy is based on trust, fairness and flexibility. Therefore, there are no complicated contracts or meaningless written agreements. We work very closely with you to determine your needs and aspirations and help you with any marketing plans you may have or would like to set up.
WHAT DO WE OFFER?
- Superb quality products
- Excellent trade prices and profit margins
- Your own customised private label, if desired, at no extra cost (* see note further down)
- Packaging of your own choice
- Bulk or packaged
- No minimum orders
- Drop shipping – you take the orders, we fulfil them
- Referrals – earn commission by promoting our products
Training, promotional material and all assistance are provided as standard
For prices and any further information, why don’t you e-mail us. We are keen to hear from you.
We hope you will be interested in joining us and working together; we will be glad to talk with you.
* Note
All we need to print your labels is the original artwork in Photoshop .psd format with the document dimensions set to W102mm x H124mm.
DISCLAIMER: The information provided in this site is for educational purposes only and is intended for your general knowledge. It is not intended to diagnose, prevent, treat or cure any specific health or medical conditions nor is a substitute for professional medical advice. Our products are generally used as food and sold to you as food; as a consumer, you accept full responsibility for their use. Food supplements must not be used as a substitute for a varied and balanced diet and a healthy lifestyle. If you are unwell or pregnant or breastfeeding or taking any medications, always seek the advice of a physician, GP, doctor or other qualified health care provider or practitioner. Every reasonable care has been taken to compile the contents of this site but no warranty or guarantee is given as to the accuracy of this information and, therefore, no liability for any errors or omissions or product misuse can be accepted.